Small Businessman’s Alert: Airline Rate Hikes Soar as Customer Service Plummets

Any small business owner who travels for their company has felt the pinch over the last year or more of the rapidly increasing airfare rates, coupled with the now expected baggage fees. In a recent study from MarketTools, the proof of the growing negative feedback from travelling customers, including small business travelers, is in the statistics. Here’s a snippet of their findings:

  • 43 percent of customers are uncomfortable aboard the plane
  • 41 percent are frustrated with ticket prices and fees
  • 34 percent are dissatisfied with in-flight service

Social Media has been the medium where many a disgruntled traveler notes their discontent, showing how negative feedback on any social media channel like Facebook or Twitter can easily spread. These social media posts, tweets and comments include:

  • 10 percent of respondents have used platforms such as Facebook and Twitter to share complaints about poor airline experiences
  • 24 percent received a response directly from the airline
  • Only 30 percent of travelers were asked to provide feedback to an airline
  • 75 percent did not receive any follow-up from the airline

*See complete article here.

As a small business traveler, I have personally felt the bite of these rising costs and seen the decline of the customer service on my flights. As an integral part of my business, air travel has become a necessary evil and as I read the article noting the lack of response from the airlines through the Social Media channels that should allow for an enhanced customer service portal, I fear that the decline will continue.

For small businesses, this means increasing rates for their necessary business travel and in an economy that is still sluggish in many markets, these increasing overhead costs will make it even more difficult for small business owners to maintain, let alone grow, their business.

Any business owner knows there is a real and ongoing need to cut overhead costs. With a scenario like this playing out for air travel, profits for small business will be damaged, further exacerbating the national economic woes.

What have you experienced from this air travel rate fiasco? How has it affected your business? What do you see as a solution or result if it continues?

~ Brad Tornberg, E3 Consulting Partners, Inc.


About e3consulting

Welcome to E3 Consulting. As proven experts implementing the latest CRM, ERP and Accounting Software in the Manufacturing and Distribution industries, we have made it the goal of our business to help our clients obtain the bottom line results their individual companies require. Educate, Enable and Empower For companies in the manufacturing and distribution industries, the ability to simplify their business operations is vital to their ability to succeed. E3 Consulting will provide the consultation; technology and the project management tools that companies need to improve their business processes and their bottom line. What We Do Does your company need a revamp of existing business systems? Do you have a technology project that is going beyond time and over budget? Are your costs out of control and productivity lagging? When you contact E3 Consulting, we take a hard look at the reality of your business operations and break it out into segments, to find out which aspects of your business process workflow need attention and which are working as they should be. It is our intent to look at your operations, your accounting, your workflow and your technology and create a cohesive plan that will have your business running effectively and efficiently. Our Process Every company runs differently, and it is those processes specific to your business combined with your workflow goals that give the staff at E3 Consulting the canvas we need to use our long history of business development, project management and technology to map out the path your company needs to follow to improve your bottom line. Think of your business like a lego block structure. Each block that is missing reduces the stability of your company. We can look at your overall operations and use our knowledge of the marketplace cutting-edge technologies to find the blocks that are missing from your overall business concept. We will introduce the right technology tools to improve your operations, and then continue in a project management position as necessary to ensure ongoing smooth operations. Our Experience E3 Consulting has a long and successful history of project management, business operations consultation and technology implementation and management within Manufacturing, Distribution, Service, Healthcare, Finance and Accounting businesses. Principal, Brad Tornberg, is a successful technical and business expert with an MBA in Finance from Farleigh Dickinson University and. He holds Microsoft Certifications for Customer Relationship Management (CRM) sales, implementation and training. He also has a series 6 and series 66 securities license and a New Jersey Life and Health License. He is well published having written many articles for The Practica
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