Getting to the Truth about Poor Business Processes Will Set You (and your Business) Free

While at a client recently, we began the process of a manufacturing process remediation. The driving factor behind our involvement was a poorly implemented software solution that was not able to diversify between the unique process requirements of each of the client’s manufacturing facilities.

The implementation failed due to several crucial a few factors. First, the decisions regarding the software solution were made in a vacuum by a few people who thought they had the best interests of the business at heart. The problem was, they really didn’t have an understanding or perspective on what the real issues and challenges were for each of the facilities. They never asked the vital questions about the business processes at the other locations, but assumed certain “facts” without gaining affirmation or dispute of the assumptions. What is it that motivates people not to go beyond what they think they know and look at the real truth behind a negative situation? Is it human nature is to trust what people tell us unless proven otherwise? Is it laziness?

What I found after visiting each of the sites and spending time asking each of the end users what they did and what would make their life easier was that each site’s perception of the other locations were completely opposite of each location was really like. There were many times when I was told not to speak to a particular location since they either “don’t do it the way we do, don’t do as many transactions or have a business model that is different”. In fact, in almost every case they were wrong.

There were other times I was told not to bother speaking with a facility staff because the perception was that the business processes were exactly the same as their location when, in fact, it was opposite.

This string of miscomprehensions and miscommunication between facilities contributed not only to the failure of the software solution, but out a serious drag on the overall productivity of the company, within all of its facilities.

The lesson here is clear – like a good news reporter – always validate your facts and get secondary sources. Open communication based on direct conversation with the managers in each of your facilities is vital to the success of your business. Even if the information you are acting on comes from the CEO, always validate the information with the person or department to which it relates. Your bottom line will benefit from your due diligence.


About e3consulting

Welcome to E3 Consulting. As proven experts implementing the latest CRM, ERP and Accounting Software in the Manufacturing and Distribution industries, we have made it the goal of our business to help our clients obtain the bottom line results their individual companies require. Educate, Enable and Empower For companies in the manufacturing and distribution industries, the ability to simplify their business operations is vital to their ability to succeed. E3 Consulting will provide the consultation; technology and the project management tools that companies need to improve their business processes and their bottom line. What We Do Does your company need a revamp of existing business systems? Do you have a technology project that is going beyond time and over budget? Are your costs out of control and productivity lagging? When you contact E3 Consulting, we take a hard look at the reality of your business operations and break it out into segments, to find out which aspects of your business process workflow need attention and which are working as they should be. It is our intent to look at your operations, your accounting, your workflow and your technology and create a cohesive plan that will have your business running effectively and efficiently. Our Process Every company runs differently, and it is those processes specific to your business combined with your workflow goals that give the staff at E3 Consulting the canvas we need to use our long history of business development, project management and technology to map out the path your company needs to follow to improve your bottom line. Think of your business like a lego block structure. Each block that is missing reduces the stability of your company. We can look at your overall operations and use our knowledge of the marketplace cutting-edge technologies to find the blocks that are missing from your overall business concept. We will introduce the right technology tools to improve your operations, and then continue in a project management position as necessary to ensure ongoing smooth operations. Our Experience E3 Consulting has a long and successful history of project management, business operations consultation and technology implementation and management within Manufacturing, Distribution, Service, Healthcare, Finance and Accounting businesses. Principal, Brad Tornberg, is a successful technical and business expert with an MBA in Finance from Farleigh Dickinson University and. He holds Microsoft Certifications for Customer Relationship Management (CRM) sales, implementation and training. He also has a series 6 and series 66 securities license and a New Jersey Life and Health License. He is well published having written many articles for The Practica
This entry was posted in Case Study and tagged , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s