Conflict: Motivator or Distraction to Business Operations?

Conflict is defined as, “actual or perceived opposition of needs, values and interests”. The question here   is conflict good for your business? If it results in change that improves the business operations then yes it is. Too many companies try to remove the conflict form the organization. They encourage harmony between departments and encourage the thought process that people thinking that a non-conflicting environment results in greater productivity – but does it?

If conflict results from a difference in how one perceives a situation, then how can differing points of view be negative to productivity? As a manager that is always looking to improve business operations, wouldn’t you want to delve into both sides to why they differ so drastically? Perhaps one side of the conflict has some real merits. Perhaps both sides have merits making the conflict valid from both sides. There is a possibility that both are incorrect, causing potential operations concerns, and now is the opportunity to correct them both to the benefit of the company.

In some companies, if you speak out and question the “as is” you might be considered an outlaw, a trouble maker, an upstart. The people who question the status quo tend to see things from a different perspective. If you are an effective manager, you have to always consider multiple points of view including those who cause conflict.

Oftentimes, conflict can disguise frustration and not listening to it can be dangerous. Ignoring it can be fatal to a business. Frustration breeds contempt and negative feelings which actually reduces the overall productivity. If you think that a harmonious company is always a well-performing one– think again.

Encouraging conflict is a good idea. Having people feel free to express their differences in a non-judgmental environment promotes creativity and collaboration. Set ground rules for conflict resolution and promote open communication that will not penalize either party. The key points to effective conflict resolution are validation and a direct goal or intent for each expressed idea. Staff at all levels can have effective idea s that can improve business productivity; it is their distinct differences in perspective that offer a vital point of view.

Conflict is communication and emotion entangled within each other. Sift thru the emotion and identify the core reason for the conflict and in the end you will have people who are not afraid to speak up when they see something they may not agree with. Controlled and directed conflict resolution can not only improve your employee relations, but your business productivity as a whole.

What do you think? 


About e3consulting

Welcome to E3 Consulting. As proven experts implementing the latest CRM, ERP and Accounting Software in the Manufacturing and Distribution industries, we have made it the goal of our business to help our clients obtain the bottom line results their individual companies require. Educate, Enable and Empower For companies in the manufacturing and distribution industries, the ability to simplify their business operations is vital to their ability to succeed. E3 Consulting will provide the consultation; technology and the project management tools that companies need to improve their business processes and their bottom line. What We Do Does your company need a revamp of existing business systems? Do you have a technology project that is going beyond time and over budget? Are your costs out of control and productivity lagging? When you contact E3 Consulting, we take a hard look at the reality of your business operations and break it out into segments, to find out which aspects of your business process workflow need attention and which are working as they should be. It is our intent to look at your operations, your accounting, your workflow and your technology and create a cohesive plan that will have your business running effectively and efficiently. Our Process Every company runs differently, and it is those processes specific to your business combined with your workflow goals that give the staff at E3 Consulting the canvas we need to use our long history of business development, project management and technology to map out the path your company needs to follow to improve your bottom line. Think of your business like a lego block structure. Each block that is missing reduces the stability of your company. We can look at your overall operations and use our knowledge of the marketplace cutting-edge technologies to find the blocks that are missing from your overall business concept. We will introduce the right technology tools to improve your operations, and then continue in a project management position as necessary to ensure ongoing smooth operations. Our Experience E3 Consulting has a long and successful history of project management, business operations consultation and technology implementation and management within Manufacturing, Distribution, Service, Healthcare, Finance and Accounting businesses. Principal, Brad Tornberg, is a successful technical and business expert with an MBA in Finance from Farleigh Dickinson University and. He holds Microsoft Certifications for Customer Relationship Management (CRM) sales, implementation and training. He also has a series 6 and series 66 securities license and a New Jersey Life and Health License. He is well published having written many articles for The Practica
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