People Process and Implementation

Implementing a business technology plan includes several criteria outside the actual technology solution, including the human factor: the processes in place to govern the function and accountability of the clients that will make use of the technology solution.

Too often we look at the technology and the processes of a business without looking at the people and their roles and responsibilities when they interact with the technology itself. A recent client hired us to look at why they kept failing to obtain improved plant function when implementing an accounting, distribution and manufacturing software solution.

After spending some time researching their existing plan, we realized they had little or no business process definitions for their company. We spent significant time visiting their multiple locations and assessed why some locations had success and others had little improvements after the technology implementation, if any.

What became clear after a few days was that most of these facilities had relatively similar business process in place. Why then did some work and others didn’t? The differential was due to a few factors.

In the successful locations, the following criteria (applied business process definitions) were true:

  • Everyone who came into the organization was cross trained as well as given orientation to the specific product and product lines so they had knowledge of the products. Visual application is a great way to learn and gain perspective.
  • Secondly, although they had the same business process in place as the other sites, the more successful locations had implemented different roles and responsibilities for each person involved within those processes.
  • Finally, they forced accountability at each step and had senior management drive these controls as a “non choice” to all employees.

When we talk about projects we always talk about the triangle –cost, resources, and scope. These three variables are the only criteria that can be managed for successful delivery of a project.

In terms of implementation there is a different triangle – process, people, and implementation. A change to any of these variables will impact the others and the overall success of an ERP solution. As noted in our precious case study, the differentiated roles and accountability of the people involved had a significant effect on the outcome in each location.

What do you think? What business process definitions do you have in place to help govern the accountability and performance of your technology-oriented staff? How have they been a benefit, or bane, to your business?


About e3consulting

Welcome to E3 Consulting. As proven experts implementing the latest CRM, ERP and Accounting Software in the Manufacturing and Distribution industries, we have made it the goal of our business to help our clients obtain the bottom line results their individual companies require. Educate, Enable and Empower For companies in the manufacturing and distribution industries, the ability to simplify their business operations is vital to their ability to succeed. E3 Consulting will provide the consultation; technology and the project management tools that companies need to improve their business processes and their bottom line. What We Do Does your company need a revamp of existing business systems? Do you have a technology project that is going beyond time and over budget? Are your costs out of control and productivity lagging? When you contact E3 Consulting, we take a hard look at the reality of your business operations and break it out into segments, to find out which aspects of your business process workflow need attention and which are working as they should be. It is our intent to look at your operations, your accounting, your workflow and your technology and create a cohesive plan that will have your business running effectively and efficiently. Our Process Every company runs differently, and it is those processes specific to your business combined with your workflow goals that give the staff at E3 Consulting the canvas we need to use our long history of business development, project management and technology to map out the path your company needs to follow to improve your bottom line. Think of your business like a lego block structure. Each block that is missing reduces the stability of your company. We can look at your overall operations and use our knowledge of the marketplace cutting-edge technologies to find the blocks that are missing from your overall business concept. We will introduce the right technology tools to improve your operations, and then continue in a project management position as necessary to ensure ongoing smooth operations. Our Experience E3 Consulting has a long and successful history of project management, business operations consultation and technology implementation and management within Manufacturing, Distribution, Service, Healthcare, Finance and Accounting businesses. Principal, Brad Tornberg, is a successful technical and business expert with an MBA in Finance from Farleigh Dickinson University and. He holds Microsoft Certifications for Customer Relationship Management (CRM) sales, implementation and training. He also has a series 6 and series 66 securities license and a New Jersey Life and Health License. He is well published having written many articles for The Practica
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