Business Process – When is enough Effective?

E3 Consulting plans to use this blog as a vehicle to promote successful software implementation decisions. Regardless if it’s a classical Enterprise Resource Planning (ERP) solution, a hosted Customer Relationship Management Software (CRM) or even a customized industry specific solution, the facts are real that 60% of software implementations are considered failures. Why is this? The primary reasons are lack of a defined business process, failure to gain management and organizational buy in, organizational change and the impact of the solution and poor project management and over site.building blocks for success

Over time we will look at all aspects of business operations and technology and hopefully teach the most important, and often avoided, point that technology is a business enabler. When technology is implemented correctly much can be gained, done incorrectly and it becomes the proverbial anchor around the neck of the business. The right technology choice provides a set of tools that empower an organization so they can be competitive and efficient.

Where does it all start? By looking at the business itself and optimizing the transaction. It’s always been about the data, but in the business model the data is important only as it applies to the transaction. The transaction yields valuable data that if used correctly and provides a wealth of information and value to the organization.

Any organization that doesn’t allow for and build into the implementation plan a real business process review is only hurting itself. Even if effective business processes do exist, it’s always wise to validate consensus prior to any software implementation. Once a technology project is started, constant revisiting of business processes can bog down the project progress, resulting in serious cost and time overruns. The bottom line is you are going to end up doing a business process evaluation anyway, so why not get it done in the beginning where it belongs.

Too many times when we are called in to remediate a bad ERP or CRM implementation, we find that we have stop what project progress to revisit existing business process concerns. It ends up being a project within a project.

In our experience, it seems that business processes are never questioned, are accepted as status quo, “The way we have always done business”. Oftentimes, until existing processes are discussed, they have never been questioned. Why is that? Why is it the psychology that once a business has a defined process, business owners forget about it never to revisit it or question it again (unless of course compliance says we have to)?  The reality is that even with ongoing quality control adjustments, too much process strangles the business, not enough and the business strangles itself.

Where is the balance between too much and too little business process? I would love to hear your thoughts on this.


About e3consulting

Welcome to E3 Consulting. As proven experts implementing the latest CRM, ERP and Accounting Software in the Manufacturing and Distribution industries, we have made it the goal of our business to help our clients obtain the bottom line results their individual companies require. Educate, Enable and Empower For companies in the manufacturing and distribution industries, the ability to simplify their business operations is vital to their ability to succeed. E3 Consulting will provide the consultation; technology and the project management tools that companies need to improve their business processes and their bottom line. What We Do Does your company need a revamp of existing business systems? Do you have a technology project that is going beyond time and over budget? Are your costs out of control and productivity lagging? When you contact E3 Consulting, we take a hard look at the reality of your business operations and break it out into segments, to find out which aspects of your business process workflow need attention and which are working as they should be. It is our intent to look at your operations, your accounting, your workflow and your technology and create a cohesive plan that will have your business running effectively and efficiently. Our Process Every company runs differently, and it is those processes specific to your business combined with your workflow goals that give the staff at E3 Consulting the canvas we need to use our long history of business development, project management and technology to map out the path your company needs to follow to improve your bottom line. Think of your business like a lego block structure. Each block that is missing reduces the stability of your company. We can look at your overall operations and use our knowledge of the marketplace cutting-edge technologies to find the blocks that are missing from your overall business concept. We will introduce the right technology tools to improve your operations, and then continue in a project management position as necessary to ensure ongoing smooth operations. Our Experience E3 Consulting has a long and successful history of project management, business operations consultation and technology implementation and management within Manufacturing, Distribution, Service, Healthcare, Finance and Accounting businesses. Principal, Brad Tornberg, is a successful technical and business expert with an MBA in Finance from Farleigh Dickinson University and. He holds Microsoft Certifications for Customer Relationship Management (CRM) sales, implementation and training. He also has a series 6 and series 66 securities license and a New Jersey Life and Health License. He is well published having written many articles for The Practica
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